Vahid Barzegar, head of inspection and complaint resolution
at NPC, said the charter is designed to strengthen transparency and
accountability within Iran’s valuable petrochemical sector. "As a key
driver of economic growth and foreign exchange for the country, maintaining and
enhancing this industry requires maximizing all management and production
capacities," he said, emphasizing the role of dynamic regulatory bodies in
safeguarding the sector’s strategic contributions.
The conference, a landmark event aimed at fostering
consistency and alignment across petrochemical regulatory practices,
highlighted NPC’s role as a central regulatory body and management arm. The
charter, Barzegar noted, aligns with NPC’s vision of advancing accountability
and responsiveness to stakeholders while enabling a collaborative regulatory
environment.
Barzegar outlined core conference objectives, including
creating strategic alignments across current policies, systems, and procedures
in inspection and complaint resolution. He detailed several key strategic
priorities:
Strategic Framework – Developing a proactive, humane-centric
inspection framework to prevent issues before they arise, building resilience
within organizations.
Complaint Resolution Strategy – Leveraging scientific and
managerial methods, incorporating ISO37001 standards and above, to streamline
resolution processes and offer innovative solutions across companies.
Transparency and Accountability – Reinforcing organizational
integrity and administrative health through improved managerial, procedural,
and human resources practices.
Among NPC’s initiatives to support these priorities are
establishing a strategic coordination council, forming specialized task forces
across fields such as production, HSE, human resources, and finance, and
developing a comprehensive training program for inspection managers.
Additionally, a dedicated think tank will be created for heads of inspection
and complaint resolution, aimed at facilitating streamlined processes and
achieving value chain efficiency across the industry.
With the charter’s unveiling, NPC aspires to standardize and
digitize inspection and complaint resolution processes, aligning with both
local and international frameworks to meet the evolving needs of Iran’s
petrochemical stakeholders.